Last updated: 08 October 2025
1. Who we are
Sara Bender is the data controller for personal data collected through this website and related contact channels. You can contact us at hello@sarabender.com.
2. What this policy covers
This policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under UK data protection law.
3. Personal data we collect
We may collect:
- Identity and contact data such as name and email address
- Communication data such as messages you send us via forms or email
- Booking and service data such as information you provide when enquiring about or booking services
- Technical data such as IP address and browser type, collected for security and performance
We do not ask for special category data. Please do not include sensitive information unless we specifically request it and provide a lawful basis for processing it.
4. How we use your data and our lawful bases
We process personal data only where we have a lawful basis. Typical uses are:
- To respond to enquiries and provide services
Lawful basis: performance of a contract or steps taken at your request before entering a contract - To manage our relationship with you, including updates and administrative messages
Lawful basis: performance of a contract and legitimate interests in running our business - To send optional news or marketing communications
Lawful basis: consent. You can withdraw consent at any time by using the unsubscribe link or contacting us - To maintain site security, prevent fraud, and keep records
Lawful basis: legitimate interests and legal obligations
5. Cookies
We use cookies and similar technologies. Details are set out separately in our Cookie Notice. This Privacy Policy does not include cookie information.
6. Sharing your data
We may share personal data with trusted service providers who help us operate our website and deliver services, for example hosting, email, scheduling, and payments. We require these providers to protect your data and to use it only as instructed. We may also share data where required by law or to protect our legal rights.
We do not sell personal data.
7. International transfers
Some providers may process data outside the UK. Where this happens, we use safeguards required by UK law, such as adequacy regulations or Standard Contractual Clauses.
8. Data retention
We keep personal data only as long as necessary for the purposes set out in this policy, to meet legal, accounting, or reporting requirements, and to resolve disputes. When no longer needed, we delete or anonymise it.
9. Your rights
Under UK data protection law you have rights to:
- access your personal data
- correct inaccurate or incomplete data
- delete your data in certain cases
- restrict or object to processing in certain cases
- withdraw consent where processing is based on consent
- data portability in certain cases
To exercise your rights, contact hello@sarabender.com. We may need to verify your identity.
10. Children
Our services are not directed at children and we do not knowingly collect data relating to children.
11. Security
We use appropriate technical and organisational measures to protect personal data. No system is completely secure, but we work to reduce risks of loss, misuse, unauthorised access, disclosure, and alteration.
12. Complaints
If you have concerns, contact us first at hello@sarabender.com and we will try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be posted here. If changes are significant, we will try to notify you.
14. How to contact us
Questions about this policy or our data practices: hello@sarabender.com